Subprocessor policy

PatientNow Subprocessors

PatientNow, LLC and its affiliates (“we” or “our”) use third-party subprocessors to enhance our services and provide certain functionality to our clients. These subprocessors process data that you input into the services, which may include personal data, protected health information and any other information that you input. These subprocessors may change over time. Please check back regularly for updates.

Infrastructure Subprocessors

We use the infrastructure subprocessors listed below to host and process data and provide additional functionality related to our services.

Entity Name	Purpose and Data Processed	Applicable Services	Data Hosting Location
Amazon Web Services (AWS)	Cloud Service Provider	All Services	US
Vercel	Cloud Service Provider	Recura	US

Service-Specific Subprocessors

We use the service-specific subprocessors listed below to provide certain functionality within the services.

Entity Name	Purpose and Data Processed	Applicable Services	Data Hosting Location
Aesthetix CRM	Provides a strategic customer relationship management integration, which processes contact and lead information for patients.	All Services	US
AthenaHealth	Provides electronic medical record platform and management and processes protected health information exchanged with such platform.	RxPhoto	US
Call Tracking Metrics	Provides marketing analytics and processes contact and lead information for patients.	PatientNow Essentials and EnvisionNow	US
Datadog	Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.	All Services	US
Domo	Provides business intelligence solution and processes aggregated information relating to financial and performance metrics.	PatientNow Pro and PatientNow Essentials	US
DoseSpot	Provides electronic prescription capabilities for clients and processes protected health information related to such prescriptions.	PatientNow Essentials	US
eFax	Provides electronic faxing services and processes the information included in such electronic faxes.	PatientNow Pro	US
Ensora RX	Provides electronic prescription capabilities for clients and processes protected health information related to such prescriptions.	PatientNow Pro	US
GoToMeeting	Provides telehealth capabilities and processes protected health information related to such telehealth visits.	PatientNow Essentials	US
HealthGorilla	Provides lab ordering and results management and processes lab information related to such services.	PatientNow Essentials	US
MessageMedia	Provides SMS capabilities and processes information messaged with patients.	PatientNow Essentials and EnvisionNow	European Union and Sydney, Australia
Mindbody	Provides electronic medical record platform and management and processes protected health information exchanged with such platform.	RxPhoto	US
Nextech Systems, Inc.	Provides electronic medical record platform and management and processes protected health information exchanged with such platform.	RxPhoto	US
Optum	Provides insurance claims management and processes protected health information related to such claims.	PatientNow Pro	US
Plivo	Provides SMS capabilities and processes information messaged with patients.	PatientNow Essentials and EnvisionNow	US
Retell AI	Provides generative artificial intelligence and natural language processing services and processes information exchanged with such services.	Recura	US
Telnyx	Provides SMS capabilities and processes information messaged with patients.	PatientNow Pro	US
TRANSMITSMS.COM	Provides SMS capabilities and processes information messaged with patients.	PatientNow Pro	US
Twilio SendGrid	Provides emailing and message support and processes information emailed or messaged to patients.	PatientNow Essentials	US
Vonage	Provides SMS capabilities and processes information messaged with patients.	PatientNow Pro	US

PatientNow Subprocessors

Infrastructure Subprocessors

Service-Specific Subprocessors