It is rare that I go out of my way to extend my sincere gratitude and thanks to people when they do a great job; however, this is not only one of those rare times—but an exceptionally rare time, that I felt needed to be recognized on the PatientNow team. Kristen and Scott have been the main two personnel I’ve had the privilege of working with so far with PatientNow, and it has been incredible with one of our clients. Scott has helped us and worked closely with one of our partners; and, Kristen has personally gone out of her way each and every time to work with me and ensure that our client is taken care of to the best of their needs.
I reiterated to her on the phone earlier that I stayed after work longer to take my own time to do whatever I could to smooth over the pain that a client has encountered with a user error in PatientNow, and Kristen scheduled the time with one of the folks at our client who is an extremely timid person when it comes to technology and using computers—let alone a powerful software tool. She assured me consistently, and said “Don’t worry about this, I have it all taken care of, and will ensure that the client is 100% happy, and that we help remove some of these unnecessary manual routines that they shouldn’t have in the practice that is probably causing some degradation with the overall suite.” Time and time again, they have exceeded both my expectations and the client’s expectations.
I must tell you…it’s one thing to handle the situation, and make the customer happy; it’s a whole other thing, to cross your T’s and dot your I’s with the IT professionals overseeing the client’s environment. I feel so incredibly good with Kristen’s confidence, enthusiasm, positive mental attitude, and wonderful spirit. People who know me or know of me, know that I have a gift of identifying talent and aptitude; and, I must say, you have a true champion over there with her. Clearly there is something going on right over there on that team, Scott definitely deserves some of that kudos too. In closing, I hope that this serves as a considerable thank you to that team, and I don’t know how much you’re paying Kristen now; but, I strongly encourage you and PatientNow to raise her pay!! J That is the same kind of employee businesses in the tech world yearn for!!! She is going to keep shoveling in satisfied clients to you, and like with me—I know feel personally obligated to go out of my way and sell FOR you folks at PatientNow based off my experiences with her. The next time you or your team is in the DFW metroplex, please let me know so that I can show you to a wonderful dinner. J
You should be super proud of your team, you really do have some wonderful folks there. Please, feel free to share this with the entire PatientNow team; and, maybe it can help to serve as a nice bit of praise and to see where the bar is at with that team.
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